Main area: Mental Health
Grade Band: 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday to Friday 09.00 - 17.00)
Job ref: 436-6855166
Employer: Birmingham and Solihull Mental Health NHS Foundation Trust
Employer type: NHS
Site: Yewcroft CMHT
Town: Birmingham
Salary: £24,071 - £25,674 per annum, pro rata
Salary period: Yearly
Closing: 23/01/2025 23:59
Interview date: 13/02/2025
Band 3 Reception Administrator - Yewcroft CMHT
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview
An opportunity has arisen for a Receptionist Administrator to join our Community Mental Health Admin Team within the Yewcroft CMHT based at The Barberry Centre. The successful applicant will provide an efficient and confidential administration service for the Multi-disciplinary Team working within an admin team.
Applicants should have relevant qualifications as per the attached person specification. The applicant must be well organised and able to work to deadlines and targets and on their own initiative.
Main duties of the job
The successful applicant will be a focal point for patients and visitors attending Yewcroft Community Mental Health Team (CMHT) for out-patients appointments and answering calls for the team. The post holder will also spend part of their week dealing with the CMHT admin in-box dealing with queries, requests for changes and sending out appointment letters.
Working as a team player, you will need to be highly motivated, flexible and enthusiastic with excellent organisational, communication and IT skills. You will need to meet deadlines and be able to work under pressure. You must have the ability to manage your time effectively in order to meet the needs of the service.
The post holder will be expected to have a caring, professional and empathic approach, whilst also maintaining boundaries and confidentiality.
Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom (UK).
Person specification
Qualifications
* NVQ Business admin level 2 or equivalent
* English GCSE grade 4 or equivalent
* Maths GCSE grade 4 or equivalent
* RSA II
* RSA Typing III
Knowledge and experience
* Experience of dealing with sensitive/distressing issues.
* Significant secretarial experience preferably within a medical background.
* Experience of working in a healthcare setting.
* Experience of working within a fast-paced environment.
Skills
* Ability to take minutes.
* Aptitude for ICT.
* Ability to communicate at all levels.
Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process, you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case-by-case basis.
Please note, if applicable for your role, you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust.
All successful applicants will be required to complete the Trust’s induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your first week with us.
If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed.
If applicable to your role, the Trust will require you to sign up for the DBS Update Service. The Trust will reimburse this. You will be contractually obliged to maintain your subscription.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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