The duties and responsibilities to be undertaken may be varied from time to time dependent on current and evolving workload and staffing levels: Processing personal and telephone requests for appointments and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Taking accurate messages and passing on information Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Keeping the reception areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Locking-up of premises and maintaining security in accordance with practice protocols