An opportunity has arisen for a high calibre, enthusiastic and well-motivated individual to join our Clinical Effectiveness and Assurance team. We are seeking a highly competent and experienced person with a high level of interpersonal, organisational and administration skills to be our Clinical Effectiveness and Assurance Support Officer. The ideal candidate will have significant experience of working within an administrative role in a busy environment supporting teams in the delivery of their work programmes. Providing assistance with the administration and delivery of a range of comprehensive effectiveness and assurance activities including, CQC preparedness and inspection, learning from deaths process, management of clinical guidelines and clinical audit. To support the Clinical Effectiveness Co-ordinators, Assurance Manager and Head of Clinical Effectiveness and Assurance in developing policies, procedures, guidelines and infrastructure systems, to ensure the organisation is able to meet its statutory and regulatory and NHS requirements. Provide advice and guidance to health and other professionals for enquiries directed to the Clinical Effectiveness and Assurance Team. Liaising with trust staff to ensure engagement with and delivery of clinical effectiveness and assurance activities. A flexible working pattern is needed to coincide with the accessibility of healthcare professionals. The ideal candidate will have an NVQ3 in business administration or equivalent. A sound knowledge of MS Office packages, including Word, Excel, PowerPoint, Access and Outlook, is required in order to support the delivery of the work programmes. The ability to work both independently and as part of a team to inspire trust and confidence is essential. Facilitate all internal communication processes in relation to clinical effectiveness and assurance activities, ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale. Liaise and effectively communicate at all levels using written, oral and electronic methods to publicise activities; using tact and sensitivity to deal with difficult issues as required. Liaise with a wide variety of stakeholders to enable the delivery of a timely and comprehensive clinical effectiveness and assurance programme. Provide high level administrative support to the Clinical Effectiveness and Assurance team, by assisting with aspects of activities including project design, data collection, analysis, programme evaluation, report preparation and dissemination of outcomes, as instructed and in line with the grade and nature of the post. Carry out ad-hoc analysis of data as requested by staff throughout the Trust ensuring an understanding of the data provided and advising of its appropriate use as needed. Develop and sustain systems and processes to allow the Trust to monitor and measure its assurance against external standards including CQC registration. Support the Clinical Effectiveness Co-ordinators, Assurance Manager and Head of Clinical Effectiveness and Assurance in co-ordinating responses to internal and external stakeholders e.g. mortality outlier alerts, clinical audit outlier notifications, CQC enquiries. Maintain high data quality standards by ensuring that data entered onto Trust and external systems is accurate, complete and up to date. Responsible for the implementation and maintenance of efficient office management systems/procedures to enable the function to deliver efficient and effective services.