Job Description
1. £ per hour (depending on experience)
2. Part time permanent position – 8 hours shifts between from 7 am to 11 pm (including weekends) full flexibility required
3. An additional share of service charge and tips
4. An enthusiastic, warm and friendly professional with a passion for the hospitality industry.
5. You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
6. Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
7. Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
8. Use the Opera Front Office System to check in and check out guests and take payments.
9. Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
10. You will relish in providing guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area
11. Excellent communicator and listener with a creative and positive attitude with ability able to address any of our guests’ requirements
12. Respond to telephone and in-person queries regarding reservations, hotel information and guest concerns in a timely fashion
Qualifications
13. Experience in a similar role, ideally in a 4* or above establishment
14. IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
15. Proficient in verbal and written English
16. Capability to work across multiple projects efficiently and adapt accordingly.
17. A passion for excellent organisation and customer service skills
18. Attention for details and proficiency in verbal and written English.
19. Desire to exceed guest expectations.
Additional Information
20. An additional share of service charge and tips every month
21. 28-day holiday including bank holidays (pro ratad)
22. Additional paid day off on your birthday
23. Complimentary stay at the castle after 3 months’ probation period successfully passed
24. Training programmes via internal & external professionals and access to online training facilities
25. Staff and family rates on hotel accommodation and discounts on food and beverage
26. Recognition programmes
27. Free uniform, meals whilst on duty and free parking