Support a startup saving the planet one teddy at a time Loved Before is a soft toy adoption agency, saving the planet one teddy at a time. Each year in the UK alone, 8 million soft toys end up in landfill (and growing). Along with them, the stories and memories shared with them are thrown away and left to rot. The difficult materials of these toys make them frankly impossible to recycle, and their composition means they take hundreds of years to break down and compose. Along with this, high carbon emissions come from the production of these toys which require immense fossil fuels, not to mention the carbon footprint of this high-demand global supply chain. As a culture, and quite literally from the moment we are born, we begin to grow our own collection of toys, with most children acquiring far more than they could ever love or play with within the first few years of their life. Charity shops are ill-equipped and overwhelmed, toy brand trends are fuelling over-consumption and the industry is calling for change. This is why, when I discovered what was going on, I created Loved Before. We are a soft toy adoption agency looking to challenge perceptions of second hand, rebuild the consumer model and change the industry forever. When people are ready to part with their toys, they send them into us (we receive quite literally hundreds every single day). The toys visit our spa for a thorough clean, refresh and repair and are then beautifully packaged along with their bio (often written by their previous owners) before finding their next adventures across the world. Role (Volunteer): Customer Services Manager. Role Description: At Loved Before, every stuffed toy has a story, and so do the people who adopt them. With thousands of heartfelt messages pouring into our inboxes daily, we need a Customer Love & Inbox Manager to help us bring warmth, care, and connection to every interaction. This is more than just a customer service role—it’s about real human connection. As a brand built on love, memories, and sustainability, we’re looking for someone who can be the voice of kindness in our customer conversations and ensure every interaction reflects the heart of our mission. What You’ll Be Doing: Inbox Guardian – Manage and respond to our overflowing inboxes with empathy, efficiency, and warmth. Customer Care Extraordinaire – Help customers find their perfect new fluffy friend and support adopters through their journey. Mission Communicator – Educate and inspire our community about our mission to save the world, one teddy at a time. Process Improver – Help streamline customer service processes as we grow. What We’re Looking For: Exceptional written communication skills – You can write with warmth, personality, and professionalism. Emotional intelligence & empathy – Our brand is built on deep emotional connections, and you’ll be handling messages from all walks of life. Proactive problem-solver – You don’t just answer questions; you find solutions. Organised & efficient – Our inboxes are busy, so we need someone who can keep things running smoothly. Passion for sustainability & storytelling – You believe in what we do and want to be part of something game-changing. Why Join Us? Be part of a movement – We’re reshaping the industry and making real impact. Work with a brand that makes people smile – Every message you send will brighten someone’s day. Gain experience in a fast-growing, purpose-driven startup – Perfect for anyone looking to grow in customer experience, communications, or community management. Be part of an amazing, passionate team – We’re small but mighty, and we LOVE what we do. This is a volunteer role with flexible hours, ideal for someone who wants to be part of a heart-led, high-impact mission. Ready to help us spread the fluffiest kind of joy? Apply now and let’s change the world, one teddy at a time. Time Commitment: Volunteer 7-9 hours per week for 1-2 months remotely If you want to make change, apply to volunteer with Loved Before