Account Manager (Internal)
Apply remote type: Onsite
Locations: Glasgow, United Kingdom
Time type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: JR100924
Our team in Glasgow currently has an opening for a Internal Account Manager within the Food Team.
Your Role and Responsibilities:
* Develop and Maintain Client Relationships: Serve as the primary point of contact for assigned clients, building strong, trusting relationships to ensure long-term loyalty.
* Understand Client Needs: Deeply understand each client’s specific goals, needs, and challenges to offer tailored solutions that add value.
* Manage Sales Cycle and Account Growth: Identify growth opportunities within existing accounts, such as upselling or cross-selling, and ensure that sales targets are met.
* Problem Solving and Conflict Resolution: Address and resolve any client issues or complaints promptly and effectively to maintain high satisfaction.
* Coordinate with Internal Teams: Collaborate with other departments (such as sales, marketing, customer service, and operations) to ensure client expectations are met and deliverables are timely and of high quality.
* Report and Analyse Performance: Prepare account performance reports, track key metrics, and analyse results to optimise account management strategies.
* Identify New Business Opportunities: Spot potential growth opportunities, whether by expanding current accounts or bringing in new business based on existing relationships.
* Meet Targets and KPIs: Ensure that sales targets and other KPIs are achieved, such as customer retention rates and satisfaction levels.
* Maintain Records in CRM: Keep client information up-to-date in Customer Relationship Management (CRM) systems, ensuring that all data is accurate and accessible for the team.
Experience:
* Previous experience as an Account Manager within the Food industry or similar.
* Proven track record in building sales figures and margins within a competitive and mature market.
* Experience of B2B Sales.
Knowledge:
* Strategic relationship management.
* Food Industry.
* Selling principles.
Personal Skills & Attributes:
* Tenacious and Driven Sales Person.
* Goal & Budget Driven.
* Demonstrate effective sales techniques.
* Organise the day-to-day sales activities of the key accounts.
* Ability to engage and enroll a varied customer base.
* Contribute effectively in a target driven environment.
* Pragmatic approach.
* Prioritise, delegate, monitor and follow up.
* Communicate well at all levels both internal and external.
Interested?
We look forward to receiving your application.
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organisation. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Brenntag TA Team
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Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety.
Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution.
As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future.
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