Douglas Park Edinburgh is looking for a Customer Service Advisor. Your role You will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers. This is a fantastic opportunity in Park’s Motor Group. We can offer genuine scope for development and progression from a Service Advisor position and beyond. If you have the desire to learn and the drive to become a member of our team then we want to hear from you. The OTE would be a basic of £28k with OTE of £36K and the hours would be M-F 8am-5.30PM and every 3rd Saturday morning 8-12.30pm. What you will do: Help contribute towards the team's daily workload Process invoices, paperwork, and customer details Liaise directly with customers providing a second to none level of service Maintain, create and change in our databases Be able to, maintain a high consistent quality of work Communicate in a confidential, professional, and appropriate manner Continually develop your personal skills and knowledge Your profile Previous work with a manufacturer (mandatory) The ability to confidently use Microsoft Office, Excel, and Word as well as email packages Have an eye for attention to detail Be a strong confident communicator Have a polite and warm telephone manner Good numeracy skills Be adaptable to varying tasks Have a desire and willingness to learn Rewards Access to the Company Pension Scheme Colleague Introductory Scheme Industry leading discounts on purchases on new and used cars Death in service benefit Discounted Servicing Subsidised car purchase scheme Employee Assistance Programme 24/7 remote GP Medical second opinions Unlimited mental health support Physiotherapy help and advice Savings and discounts on shopping Financial and legal support Wellbeing assistance