Who are Diligenta?
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
The Opportunity
We have an exciting opportunity for a Business Change Delivery Manager to support one of Diligenta's clients within the innovation space. You'll be delivering end-to-end project management on a variety of different in-house programmes including new ways of working and how AI can be used to improve productivity.
You'll be:
1. Developing the innovation roadmap for Operations ensuring alignment to Group, Client, Contractual and Operations strategic plans.
2. Evaluating and assessing the costs and the potential impact of proposed solutions, considering technical limitations, risk and operational impact
3. Creating an alternative agile way of working across the M&G account
4. Building collaborative relationships across the business, client and 3rd party areas in order to successfully deliver innovative initiatives
5. Engaging and supporting with the delivery of the management framework including effective oversight and transparency of the entire operations innovation p...