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Job Introduction
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
* Contributory pension scheme
* Grow your career with our Career Pathways and MyLearning programmes
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
* Up to 44% off cinema tickets to enjoy your favourite blockbuster
* Receive cash rewards every time you spend and use them on a wide range of brands
* Un-wind with us with free wellness, mindfulness and exercise classes
* You can share all discounts and offers with your friends and families
At RA Venues, we inspire great experiences at some of the UK's leading cultural and heritage destinations. We celebrate great food and legendary service across our portfolio of clients.
We are looking for a talented and experienced Catering Manager to manage and inspire the customer service team to deliver a seamless and effective customer journey. As the Catering Manager, you will deliver great service in line with all company policies, procedures, and guidelines to exceed client, customer, and Compass objectives in order to drive net growth and improve customer and staff retention.
More about the role:
As the Catering Manager, you will be responsible for the following areas:
* Meet the client's vision and goals across the business
* Hold daily briefings with the team to engage them on key messages and encourage discussion
* Ensure a 5* service is always delivered
* Compile rotas in line with budget and business needs, ensuring optimal staffing levels
* Complete action plans following customer feedback/mystery shopper surveys
* Train, develop, and upskill the team with a focus on our bespoke guest experience programme
* Explore how innovation, including the use of technology, can enhance our offer and service
* Seek opportunities to exceed customer and client expectations and increase turnover
* Oversee all outlets, including efficient supervision of breakfast & lunchtime restaurant service
* Deliver on sales budget
* Identify up-selling opportunities
* Ensure departmental Health & Food Safety compliance
* Manage the ordering process and stock control
* Work alongside chefs to implement onsite production cycles, minimizing waste
Who you are:
* Operational experience in a restaurant or catering environment
* A team player able to support the team in daily operations as needed
* The ability to be proactive and reactive using a business mindset
* A basic knowledge of P&L that you wish to develop for personal growth
* Experience managing multiple outlets
* Attention to detail
* Computer literate
* Strong communication skills with management, team members, and customers
* Strong organizational skills
* Ability to work to strict deadlines
* Flexible working hours including weekends and bank holidays
* Ability to thrive in a fast-paced, dynamic environment
About Us
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink, and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/0909/41483001/52678738/SU
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength!
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