Beauty Advisor (Fragrance), Full Time - Stratford
Location: Westfield (Stratford, London)
Type of contract: Full Time (40h), Permanent
The opportunity:
At Sephora, we're more than just a beauty retailer - we're a vibrant hub of innovation and self-expression. Our stores are filled with the latest skincare, makeup, and fragrance products, all curated to inspire our customers to explore their unique beauty. Join our dynamic team and be part of a culture that celebrates individuality, creativity, and exceptional customer experiences every day.
Key Responsibilities:
1. Customer Assistance: Engage with customers in a friendly manner, actively listening to their needs and preferences. Offer personalized product recommendations and advice, considering individual skin type, tone, needs, and desired look.
2. Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora. Have an in-depth understanding of the features and benefits of different makeup, skincare, and fragrance brands.
3. Sales and Goals: Proactively engage customers to drive sales and meet store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program.
4. Visual Merchandising: Assist in maintaining an organized and visually appealing makeup, skincare, and fragrance section. Ensure shelves are stocked and monitor product expiration dates.
5. Brand Representation: Embody the Sephora brand values and maintain a professional appearance. Act as a brand ambassador by promoting Sephora's values and offerings.
6. Team Collaboration: Collaborate with the store team to create a positive and inclusive work environment. Share knowledge and best practices with colleagues.
7. Operations: Assist at the cash desk and support in deliveries and replenishment processes. Your role is pivotal in ensuring the overall operational success of our store.
Skills:
1. Proven experience as a beauty advisor, preferably in a retail/customer experience focused environment.
2. Extensive knowledge of makeup, skincare, and fragrance products, techniques, applications, and industry trends.
3. Strong interpersonal and communication skills, with the ability to build rapport with customers.
4. Demonstrated ability to provide exceptional customer service and personalize recommendations based on customer needs.
5. Goal-oriented mindset and proven track record of meeting or exceeding sales targets.
6. Professional appearance with a passion for the beauty industry.
7. Ability to multitask, prioritize, and thrive in a fast-paced retail environment.
8. Ability to work flexible hours, including evenings, weekends, and holidays, as required.
Note: This job description is a general overview and may be subject to change or modification based on the specific needs of the Sephora store.
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