Front of house supervisor
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Location:Alderley Edge
Salary: £13.50p/h + Tips
Hours: Mainly day time hours with some evenings
As a Front of House Supervisor, you will play a key role in managing the daily operations of the front-of-house team while ensuring exceptional service for all guests. In this leadership position, you will support, train, and guide FOH staff, including servers, to deliver top-notch service that aligns with our business values. You will also be responsible for overseeing operational tasks and maintaining a positive work environment, all while fostering team development and ensuring our guests' experience exceeds expectations.
Skills &Qualifications:
? Previous experience in a front-of-house role, with a strong understanding of service standards and restaurantoperations.
?Strong leadership and communication skills, with the ability to motivate and manage adverseteam.
?Excellent problem-solving abilities, with a focus on conflict resolution and maintaining guestsatisfaction.
?A passion for the hospitality industry and a commitment to continuous learning andimprovement.
?Level 2 food safety and hygiene standards, as well as allergenawareness.
?Ability to work in a fast-paced environment, managing multiple tasks andpriorities.
General
?Lead and manage the shift FOH; ensuring efficient and high-quality service throughout eachshift.
?Ensure that all FOH staff adhere to company standards and policies regarding behaviour, uniform, punctuality, and service procedures.
?Lead by example, setting the standard for excellent customer service, cleanliness, and teamcollaboration.
Service Excellence & CustomerExperience:
?Over see the delivery of exceptional service, ensuring each guest feels welcome, valued, and caredfor.
?Support staff during service by handling difficult situations, ensuring the smooth running ofoperations.
Training & Development:
?Lead on going on-the-job training for FOH staff, ensuring everyone is knowledgeable about the menu, allergen protocols, and health and safety standards.
?Promote a culture of continuous learning by providing constructive feedback, encouraging staff to expand their product knowledge, and reinforcing excellent customer service skills.
Please send your cv to chloe.ford @baxendalemason.co.uk
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