Location: Blended between office and home (England and Wales). Time in office negotiable Our Head of Transformation will work with leaders across the service to define and deliver multi-year, system-wide change across the Citizens Advice network, ensuring that our transformation is people-centred, inclusive, and equitable. Our service-wide strategy, Transforming Together, requires multiple, interconnected pieces of change to happen at once. Our transformation programme will manage the change projects that will set us up to deliver our strategy better. It helps us coordinate, sequence, and manage the changes we need, while progressing our equity, diversity, and inclusion (EDI) outcomes through how we design and deliver change. To deliver this transformation, we have established a transformation programme within national Citizens Advice to coordinate and support the work required. This role leads a programme team and works with project leads and senior leaders across the organisation. You will oversee and support effective risk management across projects, facilitating escalations where necessary and ensuring we prioritise inclusive, people-centred decision-making that reflects the diverse needs of our organisation and service users. Success in this role requires bringing together the right people to collectively define and manage a large and complex portfolio of work. This means delivering through negotiation and influence, enabling others to do their best work, and supporting Project Leaders to make clear choices about resources, priorities, and sequencing. Whilst the delivery of change will be led and supported by many different teams, you will bring coherence, pace, routine, and a sense of calm and confidence to a multi-year programme of change. Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria succinctly. The ability to operate in ambiguous and complex environments bringing clarity and a way forward whilst being able to change direction when necessary. A management qualification at degree level and/or significant experience in organisational leadership and delivering successful transformation, including experience of working at a senior level in a complex environment, managing transformation projects with a range of stakeholders, creating a compelling and engaging vision of change. Significant experience in change management, with the ability to partner with leaders at all levels to strengthen their capacity for leading change, and translate strategy into delivery through creating plans, programmes, people leadership and nurturing the right culture. Exceptional relationship building skills and experience of influencing and working effectively with senior stakeholders and other colleagues through facilitation, presentation, negotiation skills and where appropriate constructive challenge. Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem. Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way. Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed. We re a flexible employer, so this role may suit anyone who d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview. The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees. Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application. Please note, in the event of a high number of applications, we reserve the right to close the application early. This vacancy closes at 23.59 on the closing date. For more information about the organisation, our values and benefits please see the following link - Information, values and benefits Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants