Salary 35,000 - 65,000 GBP per year
Requirements:
- - Experience with Microsoft Intune or other MDM tools (essential).
- A full driving license and access to a vehicle.
- Proven technical expertise in mobile and desktop environments.
- Strong understanding of mobile operating systems, networking products, and common office software.
- Hands-on experience with hardware break/fix, including mobile devices, desktops, laptops, tablets, and printers.
- Ability to assess, interpret, and apply technical skills to resolve site-based issues.
- Customer-facing experience with strong communication skills.
- Capability to perform workshop repairs on supported products.
- General skills such as strong ticket and queue management abilities, knowledge of ITSM tools and processes, attention to detail, excellent communication, effective teamwork, and strong time management and organizational skills.
- Bachelor’s degree in computer science, Information Technology, or a related field (preferred but not essential).
- Microsoft Certified: Modern Desktop Administrator Associate or equivalent.
- MDM (Mobile Device Management) certifications or training, particularly in Microsoft Intune, AirWatch, or similar tools, would be highly beneficial.
- ITIL Foundation certification would be advantageous, especially for those involved in incident management and IT service management.
Responsibilities:
- As an MDM Engineer on our team, I will play a key role in supporting mobile devices across corporate and educational environments. My primary responsibilities will include:
- Managing tickets and queues in ITSM platforms.
- Monitoring and responding to incident and problem tickets.
- Ensuring mobile device compliance in corporate and educational settings.
- Collaborating with my team on projects, including patching, application deployments, and tech refreshes.
- Working across various secure contracts, requiring SC clearance (with SC Enhanced eligibility).
- Providing excellent customer service and technical support in a hybrid working environment.
Technologies:
- Hardware
- Support
- ITIL
- Microsoft Intune
- Mobile
More:
We are passionate about mobile device management and are looking for skilled and motivated individuals to join our End User Compute (EUC) team. Recognized in the Sunday Times Best Places to Work List 2024 and named one of the ‘World’s Best Employers’ by Forbes magazine, we offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching), allowing you to be a member of our community rather than just an employee.
At our company, we are committed to inclusivity and building a genuinely diverse community of tech talent. We inspire everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award for our support of the Armed Forces Corporate Covenant. I promise that we will train and support you as you take your career wherever you want it to go.
Life at our company is rooted in ownership, teamwork, respect, and belonging. From day one, you’ll be invited to be an owner as we work together towards our common goals. Your work will create value as you develop innovative solutions, build relationships with teammates and clients, and access global capabilities to scale your ideas. We are here to support you on your career journey with opportunities to deepen your skills and broaden your horizons. Join our team, one of the largest IT and business consulting services firms in the world, and let’s turn meaningful insights into action together.