Job Title: Debt Recovery Officer Location: Hillingdon Contract Type: 3-Month Contract Salary: £22 per hour- Inside Ir35 – Umbrella contractors only About the Role We are seeking a proactive and detail-oriented Debt Recovery Officer to join our client’s team in Hillingdon on a 3-month contract. In this role, you will manage a varied caseload, ensuring the effective recovery of outstanding debts. You will work closely with customers and internal teams, balancing empathy with professionalism to achieve successful outcomes. Key Responsibilities Manage debt recovery processes, including calculations, adjustments, and entries to accounts. Engage with customers regarding financial matters in writing, by phone, and in person, ensuring clear and respectful communication. Organise and prioritise a varied workload to meet deadlines and set targets. Present evidence in County Court cases, representing the organisation with professionalism. Provide support and advice on debt recovery and credit control processes in line with best practices. Utilise advanced IT systems, including Microsoft Office, Google Suite, and financial packages, to meet work objectives and generate statistical data. Apply relevant legislation, including The Care Act 2014, to ensure compliance in debt recovery for Adult Social Care. Work collaboratively with team members, sharing knowledge and contributing to process improvements. Essential Qualifications and Experience GCSEs (Grade C or above) in Maths, English, and one other subject. A-level, NVQ Level 3, or BTEC qualifications (or equivalent relevant experience). Experience working in a financial environment within a large organisation. Demonstrable experience in debt recovery and credit control. Experience presenting evidence in County Court. Proficiency in Microsoft and Google applications, with advanced IT skills. Key Skills and Competencies Strong written and verbal communication skills to manage sensitive and contentious situations with respect, care, and empathy. Ability to carry out accurate financial calculations and account adjustments. Excellent organisational skills, with the ability to prioritise and meet deadlines. Sound knowledge of income recovery, debt counselling, and debt collection best practices. A positive "can-do" attitude and commitment to adapting to changing work practices. Confidence in using legislation and policy to support decision-making and ensure compliance. Team-oriented approach, valuing collaboration and the contributions of others. Why Join Us? This is a fantastic opportunity to apply your debt recovery expertise in a role that offers variety, challenge, and reward. Based in Hillingdon, this 3-month contract provides the chance to make a real impact within a supportive and professional environment. Apply now to take the next step in your career