Description We are seeking an experienced and driven Team Leader to lead a team of Global Coordinators responsible for ensuring that the Crawford global Hubs are performing to the agreed client KPIs, and that stakeholder requirements are being met. The role requires a strong leader who can manage workflows, optimise processes, and ensure high standards of quality and compliance in report submissions. Responsibilities Team Leadership & Performance Management Lead, mentor, and develop a team of Global Coordinators, providing coaching and performance feedback. Ensure team members understand their responsibilities, targets, and best practices. Monitor and assess individual and team performance, addressing underperformance and recognizing achievements. Foster a collaborative and high-performance culture within the team. Absence Management and performance development Operational Management & Process Optimisation Oversee the end-to-end coordination process to ensure reports meet insurer approval criteria and client KPIs. Develop and implement efficient workflows to enhance productivity and reduce errors. Identify and resolve bottlenecks, improving turnaround times while maintaining quality standards. Ensure adherence to compliance, regulatory, and insurer-specific guidelines. Stakeholder & Client Management Act as the key point of contact for insurers, clients, and internal teams regarding report submission requirements. Ensure timely and accurate communication between the team and external stakeholders. Work closely with clients to understand expectations and ensure KPIs are consistently met or exceeded. Address and resolve client concerns, ensuring high levels of satisfaction. Data, Reporting & Continuous Improvement Track and report on team performance, KPI achievement, and insurer approvals. Analyse trends and implement improvements to increase efficiency and accuracy. Provide regular updates and reports to senior management on team performance. Drive a culture of continuous improvement, implementing best practices and new strategies. Qualifications Proven experience in a team management or leadership role, preferably in insurance, claims, or compliance-related reporting. Strong understanding of insurer requirements, client KPIs, and compliance standards. Experience in workflow optimization and process improvement. Excellent communication and stakeholder management skills. Ability to analyse performance data and implement strategic improvements. Strong organizational skills with the ability to manage multiple priorities. Proficiency in relevant software and reporting tools. Preferred Qualifications: Background in insurance, claims management, compliance, or risk assessment. Knowledge of industry regulations and reporting best practices.