REQUIREMENTS
* A strong passion for fostering community, envisioning innovative ways of being, and embracing creativity and new ideas.
* Proven experience in operations and event management, ideally within the wellness, health, or fitness industries.
* Ability to stay calm and helpful in high-pressure situations while effectively solving problems.
* Excellent interpersonal skills, with the ability to motivate and work with a diverse group of individuals.
* A genuine passion for creating impactful and memorable experiences for customers, members, facilitators, and partners.
* Expertise in managing a broad and varied workload efficiently.
ROLE DESCRIPTION
* Oversee the day-to-day operations of the space, including opening and closing procedures, monitoring health and safety policies, and managing operational and booking systems.
* Manage the execution of the weekly program, including logistics, room bookings, and equipment setup.
* Serve as the main point of contact for both internal and external facilitators, providing ongoing support to ensure smooth execution of sessions and events.
* Ensure that all facilities and equipment are well-maintained, addressing maintenance issues promptly and upholding high standards of cleanliness and hygiene across the space.
* Lead the Front of House team, assisting with staff scheduling and rota planning to ensure efficient operations.
* Oversee the operations of special areas, such as wellness spaces or saunas, ensuring smooth functionality and integration.
* Address and resolve complaints quickly and effectively.
* Collaborate with the Program Manager to oversee large-scale events, workshops, and special gatherings, including organizing staff, coordinating additional equipment hire, and ensuring post-event space resets.
* Manage operations for private and corporate hires, ensuring flawless execution.
* Build and maintain positive relationships with external suppliers and internal food and beverage operators.
* Work alongside the Program Manager to continually innovate and promote programming that attracts and retains members, helping drive revenue growth.
* Conduct budget reviews and report cost plans to senior management.