Client Service Manager – Corporate Insurance, Glasgow
We’re Hiring!
Are you looking for an exciting new challenge? Would you like to lead a professional team of Client Advisors within our corporate team?
Aon’s UK Corporate business are currently recruiting a Client Service Manager to join our team. This is a hybrid role with the opportunity to work virtually, and from our Glasgow office.
Aon Corporate provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will either be a national or a multinational company requiring bespoke insurance programs and associated risk management and risk transfer services.
What the day will look like
Leading a team of Client Service Advisers and/or Client Service Specialist(s) and for effectively and efficiently leading service levels expected by clients in Corporate.
Client Service Delivery
* Handle a portfolio of Clients in line with Corporate Market Placement Strategy and Client Service Strategy.
* Ensuring the delivery of a co-ordinated and managed high quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products.
* Negotiate renewal terms, mid term adjustments and cover extensions.
* Liaise effectively with Client Managers and the Broking team to ensure client needs are met and concerns raised are addressed/remedied.
* Understand Aon’s products/facilities and other offerings – ensuring budgetary forecasts are maintained.
* Identify potential improvements in programme design for Clients and make recommendations to the Client Manager.
* Identify opportunities for revenue growth using knowledge of products/services in the wider Aon community.
Compliance with regulatory requirements and business procedures
* Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies.
* Understand and comply with ICOBS rules, Sarbanes-Oxley, BiPar and Aon business procedures.
* Take ownership of problems and their resolution, seeking assistance where necessary.
* Assist in driving change in their location, allocating resources where necessary.
* Liaising with staff and Line Manager to ensure Client Services are transacting business with clients and insurers in a compliant and robust way.
* Ensuring that file reviews are carried out in accordance with sign-off and ongoing supervision of staff and managing improvement.
* Ensure KPIs are fully met.
People Management
* Lead a team of Client Service Advisers and/or specialists through coaching, development, and performance management.
* Ensure all team members attend relevant personal development courses in line with their role.
* Develop and support team members in the achievement of their objectives through coaching and mentoring.
* Attract, develop and retain talented individuals in line with business plans.
* Work with the Commercial Insurance leadership team to develop a working environment where people are positive, motivated and enthusiastic.
* To act as a role model, encouraging problem solving and innovation.
* Undertake team briefings.
Wider Responsibilities
* Embrace operational improvement initiatives.
* Strives for profitability – thinks of solutions to make a job more cost effective/more streamlined.
* Contribute to the development of strategy through the Area leadership team.
* Ensure effective working relationships between the New Business, Client Management and Broking teams.
Skills and experience that will lead to success
* ACII or equivalent is preferred but not essential.
* Insurance experience is a must, ideally gained at an insurance broker dealing with Corporate clients.
* Validated experience in Leading high performing Teams.
* An experienced mentor that has a consistent record of developing colleagues is an advantage.
* Proficient level of technical knowledge, especially in the major pecuniary classes, Property / Casualty, Motor, Financial Lines and Cyber etc.
* Organised, with the ability to prioritise work, delivering accurately and on time.
* Embrace change and react positively.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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