Job Reference Number: 321392
Position: Collections Customer Operations Manager - Exeter and East Devon - MCO00
Salary: Min: £44,551 Mid: £49,006 Max: £52,346
Working Hours: Full time, Permanent, 41 Hours a week
Location: Exeter Mail Centre - Flexibility and travel is required for this role covering the Exeter and East Devon area.
ABOUT US
We believe great things are possible and we help make them happen. Royal Mail impacts people and businesses in more than 71 million ways daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.
THE ROLE
Full accountability for the Collections operation, you’ll lead and inspire a team of front-line colleagues to efficiently collect items from small to medium outlets and deliver an excellent quality of service as you interact with customers from all walks of life.
Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to deliver performance improvement.
This role is integral to making sure our collection operation runs as smoothly as possible. You’ll play a major part in the trust we build with customers.
SHIFT PATTERN: Monday to Friday, Shifts will be either 11:00 - 19:00 or 12:00 - 20:00. Flexibility is required due to operational needs.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
There’s also all the exciting career opportunities that come with leading a team and driving key decisions.
ABOUT YOU
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focused, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers.
You can empathise, motivate, coach, collaborate and you’re not afraid to do things differently and champion change.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion.
You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Closing Date: Tuesday 28th January. Please note, this advert may close early if the appropriate number of applications has been reached.
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