Role: Service Manager
Location: Mercedes-Benz Of Bolton
Hours: 45 hours per week, Monday to Friday from 8am to 6pm
Salary: Competitive basic salary with a bonus and OTE scheme in place and Company Car
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Who we are
Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24). We operate 147 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England. Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.
We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.
The Role
We are seeking an experienced Service Manager to join our Mercedes-Benz & Smart store in Bolton. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the General Manager, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the UK’s leading automotive retail groups.
What are the key accountabilities?
As a Service Manager, you will have overall accountability for people and financial performance within the Service division of your dealership. With support from your General Manager and corporate support functions, you will:
* Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
* Drive a high performance culture, ensuring performance is rewarded and underperformance is managed
* Oversee the service division, managing resource levels and productivity
* Accurately produce dealership reporting, in line with group reporting frameworks
* Support the dealership to consistently achieve high levels of customer satisfaction
* Ensure dealership activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements
What experience do I need?
It is essential that you have previous service leadership experience. Manufacturer experience would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individuals who display the following attributes:
* Strong leadership skills with the ability to lead and motivate a large and diverse team
* A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
* Strong analytical and problem solving skills, with the ability to foresee potential barriers
If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
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Job Types: Full-time, Permanent
Additional pay:
* Bonus scheme
Benefits:
* Company car
* Company pension
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* Referral programme
* Store discount
Schedule:
* Monday to Friday
* Weekend availability
Experience:
* Service Manager or Aftersales Manager: 2 years (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
Reference ID: REQ10938
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