As a Customer Service Representative Apprentice, you will:\n\nSupport our existing customers facing financial difficulty.\nSupport mainly on the telephone.\nThink outside the box and be informative about alternative digital services, whilst supporting with banking queries.\nCommunicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers in this telephony-based role.\nCustomer service experience is desirable, but not essential for this role. Develop the skills and specialist capabilities youâll need to enjoy a fulfilling career with us.\nMake connections all over the world and help build the bank for the future.\nCombine work and study, while getting hands-on practical experience in your chosen area. Available to work full-time from June 2025, committing to a 12 month Apprenticeship programme\nMinimum of 5 Scottish National 5s at minimum grade D, including Maths and English\nHave been a resident in the UK for the last 3 consecutive years before the start of the Apprenticeship and have a continued Right to Work in the UK for the full duration of the programme (as per Government Apprenticeship guidelines) \nAbility to work in a shift-based environment\nAbility to commit to a minimum of 60% office-time per week