To assist in co-ordinating the temporary worker services throughout the Trust. To receive requests for temporary workers from all services within the Trust. To process these requests in a timely and accurate manner and in accordance with the services key performance indicators. To contact candidates registered as temporary workers and to match their availability to requested cover, where necessary liaising with managers; contacting outside agencies if vacancy cannot be filled with temporary workers. To optimise the use of the Trusts temporary workers, minimising the Trusts use of agency workers. To respond to staffing needs across the Trust, using your extensive knowledge of the Trusts services and temporary worker resource to problem solving the situation and develop creative solutions to problems. To deal with routine and non-routine requests, prioritising the workload accordingly. To liaise with all areas to ensure that they are kept informed of the status of the cover being provided for their areas at all times. To take messages and ensure efficient communication as appropriate in all areas of work. To be responsible for updating and maintaining the database of temporary workers, using the e-rostering system, Microsoft Office and other approved software packages. To be able to work with minimal supervision using your own initiative and be able to prioritise workload. To undertake general office duties. To receive and resolve pay queries from temporary workers, liaising with HR, Finance and Payroll as necessary and feeding back to the individual. To establish and maintain good working relationships with agencies used by the temporary worker service. To establish and maintain good working relationships with managers across the Trust. To be aware of the requirements of the European Working Time Regulations, Agency Worker Regulations, and regulatory body requirements and liaise with the Compliance Officer to ensure all temporary workers are compliant. To assist in the recruitment of temporary workers, liaising with HR and candidates as necessary. To have knowledge and comply with all policies and procedures adopted within the Trust for Temporary workers. To use extensive knowledge of the Trusts services and temporary worker resource to suggest service developments to the clinical lead, and where appropriate to implement changes. To actively participate in service development activities, ensuring the service is dynamic and reflective of the Trusts needs. To deal with telephone calls and enquiries, resolving issues as appropriate and/or taking accurate messages. To deal with the post, photocopying and filing for the department and to maintain secure, confidential files/records. To arrange meetings as required, including booking of venues, taking accurate minutes/notes of meetings and taking responsibility for their distribution. To operate a range of computer based information systems to access and manipulate data and provide statistical information as required To prioritise and manage own workload according to the needs of the department.