HGV Parts Advisor needed
Location: Reading
Our client, a various brands commercial vehicle dealership, is seeking a Parts Advisor to join their team.
The ideal candidate will act as a central point of contact for our clients, providing relevant, accurate, and timely information through each stage of our Service Core Process, ensuring that customer expectations are met and exceeded.
Role: HGV Parts Advisor
Hours: Monday to Friday; 42.5 Hours per Week plus 1 in 4 Saturday mornings (Paid at 1.5)
Key Responsibilities:
1. Understand and adhere to Service Core Process as set by the Brand and Company.
2. Carry out a robust job preparation process, focusing on the detail to ensure all customer vehicle issues and information are captured and followed up.
3. Inform customers of outstanding recall campaigns and arrange for work to be completed.
4. Clarify for the customer and workshop the basis for the repair - Retail / Fleet / Warranty.
5. Check the account detail and level of credit left, obtain authorization and order numbers from customers.
6. Promote additional workshop services/repairs where applicable.
7. Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
8. Carry out daily update calls to customers on vehicle progress in the workshop.
9. Follow up all 'No Show' bookings.
10. Work in Progress (WIP) control for the department.
Requirements:
1. Excellent attention to detail.
2. Excellent communication skills with customers and colleagues.
3. Excellent customer service skills.
4. Excellent interpersonal, verbal and written communication skills.
5. Proven organizational and administration skills.
6. Proactive approach to work.
7. Able to work to deadlines.
8. Problem-solving skills.
9. Technical knowledge.
Benefits:
1. 30 Days Annual Leave including Bank Holidays.
2. Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs).
3. Holiday + Purchase Scheme (up to 3 days available to purchase).
4. Employer Statutory Pension Scheme.
5. Free Class IV MOT per year.
6. Mental Health First Aiders.
7. Paternity pay - Full 2 weeks pay.
8. Personal Accident Scheme.
9. Corporate uniform provided.
10. Cycle to work scheme.
11. Free Parking on Site.
#J-18808-Ljbffr