Direct message the job poster from Department | Coworking & Private Offices
Operations Director at Department | CIPD Level 5 in HR Management
Our Story
Department operates better workspaces where people and businesses succeed together. Our workspaces span coworking desks, private offices and creative studios across Manchester, Leeds and London. Each location is powered by 100% green energy and houses coffee shops, bars, wellness facilities, meeting rooms and breakout spaces so members have all they need under one roof.
What makes Department unique is our expansive neighbourhood locations in Spinningfields, St John’s and Leeds Dock. These prime locations give members and the community access to a network of services, amenities and partnerships designed to support growing businesses and their teams.
The journey began in 2014 when Department’s founding company, Allied London, created a coworking concept in Manchester named Hello Work. Allied London are a leading placemaking and property design group, who recognised the progressive movement towards flexible working environments. Building on the success of Hello Work, the brand evolved over time into the leading operating brand, Department.
Our Workspace Brands
Department: owned workspace concept that combines work, wellness and social amenities to support a work life balance. Department operates three sites in Manchester – Department XYZ, Department Globe Building and Department Bonded Warehouse. We have one location in Leeds Dock.
Department are an equal opportunities employer. We believe that when we have the freedom to grow as individuals, we grow together as a community. Our commitment to delivering experiences, redefining workspaces and celebrating creativity stems from the individuality and ambition of our team. A team where all identities and all cultures can do their best work.
We are continuously evolving to create a workplace that is as diverse and inclusive as the communities we serve. In doing so, we can build stronger connections and be proud of where we work. And where we All Belong.
WHAT ARE WE LOOKING FOR?
Community Lead
The Community Lead will be a pillar of the community team. Being on hand to support members throughout their journey within the building, the Community Lead will have a strong understanding of customer service, building operations and events ownership.
Key Areas of Responsibility
1. Take ownership of guest and member experience within front of house and manage reception.
2. Support Community with office needs such as fob access control, systems and office set up and onboarding.
3. Plan and execute all member events and create local partnerships for members.
4. Being the point of contact for building enquiries and escalating accordingly.
5. Support with the set up and changes of offices and layouts throughout the building.
6. Respond to external enquiries for bookings within the building and support buildings meeting room revenue stream.
7. Maintain standards and taking pride of the building and our workspaces. Suggesting improvements when needed and ensuring the standards do not slip with cleaning and maintenance.
8. Identify improvements to running of the building to the Community Manager to support in the guest experience.
9. Drive an inclusive environment that ensures every member and team member both feel and embody the DEPARTMENT brand pillars and values.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Consumer Services
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