Your new company
My client is a leading financial services company based in the Midlands. They are seeking a lead Collections Analyst to drive collections strategies and are open to a fully remote environment with the ability for occasional travel to the East Midlands.
Your new role
* Develop and oversee comprehensive collections strategies for various customer segments and stages of delinquency.
* Monitor and analyze repayment rates, identify trends, and find opportunities for improvement throughout the collections process.
* Lead the creation of advanced data models to predict customer behaviour and optimise collection methods.
* Work with internal teams to improve customer communication strategies and ensure adherence to Consumer Duty requirements.
* Design and implement testing frameworks to assess the effectiveness of collection strategies.
* Ensure compliance with FCA regulations, CONC requirements, and internal policies.
* Identify opportunities for automation and process enhancements in debt collection strategies.
* Use advanced analytics to innovate arrears collections strategies and enhance customer engagement.
* Collaborate with Technology and Data teams to integrate new data sources and improve collections efficiency.
* Analyze portfolio trends and key performance indicators, conducting in-depth analysis of collection performance metrics.
* Support initiatives for vulnerable customers and ensure fair treatment in all collection activities.
* Develop and maintain management information reports for senior stakeholders.
What you'll need to succeed
* Strong experience in PPC management, with proven experience in Financial Services.
* Strong analytical skills with advanced Excel capabilities and experience handling large datasets.
* Experience using SQL, Python, or R for data analysis would be an advantage.
* Experience with Salesforce, PowerBI, or similar data visualisation tools would also be an advantage.
* Understanding of FCA regulations and Consumer Credit requirements.
* Strong presentation skills with the ability to translate complex data into actionable insights.
* Experience of developing and implementing collection strategies in a regulated environment.
* Excellent attention to detail and a process-oriented mindset for continuous improvements.
* Ability to thrive in a dynamic environment while maintaining a focus on customer outcomes.
What you'll get in return
* A fully Remote Working Environment with occasional travel into the Midlands.
* Salary up to £50k.
* Performance-related bonus scheme.
* 25 days annual holiday (increasing to 30).
* Flexible working options for optimal work-life balance.
* Private Healthcare.
* Enhanced pension contribution.
* Professional development and training opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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