Company Bio
Broad spectrum IT service provider covering products and services falling into these areas:
• IT
• Cloud
• Communications
• Security
Description
• Dealing with inbound Incidents and Requests via our help desk
• Logging, Prioritising, and classifying tickets, acquiring as much information as possible
• First line Support & Investigation
• Escalating to an appropriate engineer where necessary
• Updating customers on their ticket progress
• Perform daily & weekly checks of backups and Remote Monitoring
• Keep help desk up to date and make sure that every ticket has time logged
Requirements
• Confident dealing with customer problems
• Friendly and approachable
• Willingness to learn
• Punctual and reliable
• Good communication skills
• Demonstrates initiative
Educational Requirements
No formal qualifications required.
Additional Info
• Healthcare scheme
• 28 including bank holidays
• Free parking
• Provided with uniform
• PPE
• Discount incentives for high street shops and Online stores