IT Service Desk Analyst - Professional Services
Are you passionate about technology and delivering exceptional IT support? Join a gold-standard IT Service Desk that operates at the forefront of ITIL best practices, supporting a cutting-edge tech stack featuring best-of-breed cloud technologies.
Why Join Us?
1. Be part of a diverse and inclusive team that values your contributions.
2. Gain hands-on experience with a wide range of innovative cloud and enterprise technologies.
3. Work in a dynamic environment where your skills will continuously evolve.
4. Benefit from two weeks of paid training to ensure you deliver a white-glove service.
About The Role
We are seeking a proactive IT Service Desk Analyst to provide first-class support to a global user base. You will play a key role in ensuring IT systems run smoothly and efficiently, supporting senior stakeholders and resolving technical issues across a sophisticated IT ecosystem.
What You'll Work With
1. A diverse and modern tech stack, including cutting-edge cloud solutions.
2. Industry-leading tools and best practices aligned with ITIL standards.
3. A fast-paced environment where innovation and efficiency are key.
What We're Looking For
1. Strong troubleshooting skills in Office 365, Active Directory, Teams, Exchange, ServiceNow (desirable but not essential).
2. Experience working in a professional services or start-up environment.
3. Excellent verbal and written communication skills.
4. A proactive, customer-focused mindset.
Hybrid Working
This role offers a hybrid working model, with regular office-based collaboration in Colchester. Applicants must be within a commutable distance.
This is a fantastic opportunity with a global company that offers excellent opportunity for career progression. The role could be a good fit for someone who is looking to start or further their IT career as a Service Desk Analyst.
#J-18808-Ljbffr