As part of the wider Income Generation Directorate, the Supporter Care Executive plays a key role in providing administrative support and excellent customer service to the Fundraising Team. We are at a very exciting moment in Helen & Douglas Houses history with a new CEO and Director of Income Generation on board and a new three-year strategy in development. This new strategy will provide the organisation with a strong outward-facing ambition and the opportunity to engage more supporters in our plans. The postholder will be the first port of call for all incoming supporter enquiries, managing thanking and stewardship, and leading the fulfilment of campaigns and events. You will provide professional and effective administrative and stewardship support to the Fundraising teams to maximise income generation.