Service Delivery Day to Day Operations: To assist the manager with the compiling and completing of non-clinical and clinical rotas aiming to be two months in advance, ensuring where it is operationally possible, that the appropriate skill mix is utilised. To assist with monitoring and reporting on workload for all clinical sessions to support service reporting requirements and inform future delivery and planning. To identify and report operational risks to service delivery in accordance with the Organisational Risk Management Policy to minimise risk and to share learning. To liaise with Service Manager to ensure gaps in the rota are covered where possible using innovative ways to move staffing around with minimal disruption to the service. To assist Service Manager with the processes required to ensure emergency clinical back up and escalation plans are cascaded and implemented, including business continuity, emergency, winter, and major incident planning to facilitate business as usual. Working with the wider RHA team and other key staff within the company to develop effective operational processes. Information Systems: Work with the IT support team to ensure effective management of Information and Communications Technology within the service. Liaise with the IT support teams such as EMIS, Rotamaster, Docman etc to ensure service delivery is maximised. Competently use IT systems and be able to interrogate the systems to run queries, check payments, audit rota etc. Governance and Performance: Clinical Governance: To work with the Service Manager and the Governance Manager to ensure compliance with standards, and ensure the rota is managed effectively to support service delivery. To understand the RHA clinical governance processes and work with the Governance leads. Understanding and adherence to all RHA policies and procedures. Information Governance: To understand the important of Information Governance Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met. Training and Support: To be able to train team members on Rota master and EMIS, and new systems introduced to the service. To assist with the development and roll out of pre-arranged programmes of learning/support for clinicians and staff as and when required. To ensure confidentiality on all matters relating to information obtained during employment and not to release such information to anyone else other than those acting in an official capacity. Maintain good relationships with other members of the Enhanced Access team and with other disciplines. Identify own training needs and others and participate in relevant in-service education. The post holder will be expected to attend any necessary courses that provide relevant training. Relationships & Business Development: Assist with the implementation of strategies to increase efficiency, maintain quality, and ensure continuous improvement to the services being delivered. Develop and maintain constructive relationships with a broad range of internal and external stakeholders including clinicians, agencies & provider organisations to help ensure that the patients wellbeing is central to all our work. Other duties are required: Where necessary relevant training in the operation of new or unfamiliar equipment, software procedures will be provided or arranged. This Job Description will be periodically reviewed in the light of developing work requirements. This is an evolving role and therefore, these duties are not exhaustive. The role may change via discussion between the post-holder line managers. The individual in post will be expected to contribute towards that revision. GENERAL: To have responsibility for Health and Safety and welfare of others in the working environment, to follow safe working practices and to always comply with local Safety Policies and Procedures. To observe national and local policies and procedures in respect of: Fire Data Protection Act Basic Life Support Infection Control THE PERSON We are looking for a person to join the team who Is a good problem solver Has great analytical thinking Can multi-task and adapt to changes quickly and be able to work under pressure Friendly and reliable and able to build up a good rapport with everyone from all services