Job Description
Fire and Security Service Engineer – Full Time
The Company Mission Statement:
A&E Fire & Security are proud to strive to be the leading service provider for all Fire Prevention and Security Systems. Passionate for achieving an outstanding level of performance by listening to our customers and understanding their unique requirements, and providing deliverable solutions that exceed their expectations.
Our goal is to always make our customers feel they are receiving our personal attention at all times regardless of project size or service requirement. Whether commercial or residential, each customer must feel that we are always reliable, honest and on hand whenever they require our services or advice.
Job satisfaction is very important for employees and owners, and we will create a work environment that is enjoyable and profitable to all.
Background:
We are a local, family-run and well-established company, founded in 1965, who have continued to provide full 24-hour, 365 days a year support to businesses throughout the Midlands, South West and South Wales.
With approximately 100 directly employed fire and security specialists, we have your needs covered. While sizeable enough to successfully manage large contracts, we are small enough to provide you with the personal touch that is sometimes lacking in the larger national companies.
Established in 1965 by Graham Stallard, we are proud of our growth to become the reputable, experienced and independent company that we are now. Our track record of customer service and quality is proven by our long-standing customer relationships that we are delighted to have kept and developed since our founding. It is extremely important to us to provide a service that protects you and your organisation, property, colleagues, friends and family from the devastating effects of fire. You shouldn’t expect anything less from a professional safety company.
What we offer our employees:
* Comprehensive annual training programme with a six-monthly appraisal system.
* Clear progression and regular promotion opportunities.
* Minimum 5% discount on all your shopping at various retailers.
* Many more discounts through the Perkbox employee benefits scheme.
* Company pension scheme.
* Social Events – 5-a-side football, Annual Family Day, Team Building and more.
* Free weekly Greggs and Café Nero.
* Monthly Employee Company Bonus Scheme.
* One of the UK’s leading companies in environmentalism and sustainability.
* VW Transporter Fleet.
* Fully Electric Car Fleet.
* Cycle to work Scheme.
* Xerlife Health and Well Being Support.
* Family-friendly team spirit built on decades of hard work.
Main Job Requirements:
* Carry out service, remedial, repair and call out works of fire and security systems and equipment.
* Attend sites to undertake the maintenance of systems, carrying out necessary fault finding, preventative maintenance works and ensuring that all paperwork is completed accurately and promptly.
* Support fellow engineers in carrying out service, remedial, repair and call out works of fire and security systems and equipment.
* Demonstrable previous experience, technical skills, qualifications and a practical knowledge of servicing (reactive and preventative).
* Experience and technical knowledge of fire and/or security systems and equipment is required.
* Hold current qualifications, have a stable work history and a full UK driving licence.
* Be well organised and deliver excellent levels of customer service.
* Have a track record of leading by example, actively helping out others and being a proactive member of the team.
Key Attributes:
* Positivity
* Professionalism
* Excellent communication & social skills
* Consistency in approach
* Responsiveness
* Hardworking ethic
* Pride in the standard of completed work
* Integrity
* Attention to detail
* Team Player
Skills Required:
* Technical knowledge of open and closed protocol systems.
* Excellent knowledge in monitoring and signalling of systems.
* Excellent problem-solving skills for security systems, including networked and IP systems.
* Excellent communication skills with customers while carrying out works at customer sites.
* Exceptional customer service skills and a clean, tidy and professional work ethic at all times.
* Ability to learn and adapt to changing environments, products and requirements.
* Product and parts knowledge of associated alarm products and other security equipment.
* Service, repairs and fault resolution of alarm systems.
* Ability to interpret building plans and create systems as installed and zone plans.
* Report any changes or deficiencies with newly installed or existing alarm systems.
* Accurate and legible completion of work reports and NSI certification.
* Effective planning and management of work.
* Supervision and personal development of a team of engineers.
* Adhere to Health & Safety requirements.
* Vehicle care and maintenance.
* Participation in the 24-hour on-call rota diary.
* Promote the full range of fire protection services that we can offer our customers.
To be considered for this role you must:
* Possess a full UK driving licence.
* Possess electrical knowledge.
* Pass DBS & security checks.
* Have a proven background through an apprenticeship or similar qualification; a qualification within a technical area would be highly desirable.
* Able to carry equipment up and down ladders and steps, i.e., detectors, cable and power tools.
* Have the ability to use hand tools and power tools to repair and dismantle equipment.
* Be able to carry, lift and climb ladders.
This position would suit an engineer with managerial experience or an engineer ready to take the next step into leading a small team of engineers. We are looking for ambitious people who have high personal standards of workmanship and take pride in the work they carry out.
The role will incorporate service and repair, routine maintenance, reactive troubleshooting, installation works and emergency call-out assistance.
Salary: Competitive salaries ranging from £26,000.00 - £38,000.00 per annum depending on experience. Monthly bonus, overtime, call outs and pension are all additional.
A&E Fire & Security are offering a stable, fun and professional working environment with career progression opportunities for committed and proactive candidates.
Main Office Location: Cheltenham, Gloucestershire.
Please send CVs and a covering letter outlining your skills and qualifications relevant to this role to the following address:
Claudia Bourke-Cross
A&E Fire & Security Ltd
Unit 4 Bamfurlong Industrial Park
Staverton
Cheltenham
Gloucestershire
GL51 6SX
Or alternatively email to helpdesk@ae-fire.co.uk
Or visit our website www.ae-fire.co.uk/jobs
We welcome applications from candidates from all community backgrounds.
Job Types: Full-time, Permanent
Pay: £26,000.00-£38,000.00 per year
Schedule:
* Monday to Friday
Work Location: In person
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