Location - hybrid role, based 2 days a week at our office in East London (right by Aldgate East), the other 3 days from home or office, it’s up to you!
You must have commercial experience with Salesforce Service Cloud to be considered for this role.
Our mission:
* Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world.
* We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution.
* Like all scale-ups, it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products, and 350 Goodlordians supporting the mission!
The Opportunity:
The Business Systems team plays a crucial role in enhancing the efficiency and effectiveness of our customer-facing teams by defining, improving, and optimizing our internal processes. Your role will also involve identifying opportunities for automation and generating high-quality reports to pinpoint bottlenecks and inconsistencies in our teams' workflows.
Here are some of the things that will keep you busy!
* Understanding, managing, and ultimately automating/improving the operational processes that underlie our Customer Services teams.
* Using Salesforce (SFDC), specifically Service Cloud to support business as usual as well as supporting strategic projects for stakeholders across the business.
* Using SFDC reporting, import wizard, and data loader to query and manipulate data and keep our database updated and accurate as well as providing visibility to everyone from end users up to the executive team on team performance and metrics.
* Owning the administration, configuration, and support of various third-party tools used to power the Customer Services teams (such as Vonage).
What we need from you:
* Significant experience in Salesforce Service Cloud development and administration including Einstein bot, omni-channel, and routing processes.
* Full SDLC experience - from requirements gathering to scoping a solution to implementation and rollout - you are able to do it all!
* You are experienced with, or keen to learn, other tools used for the effective running of a Customer Services business.
* You have a proven ability to prioritize effectively and meet agreed deadlines.
* You can show empathy for your end-users - the Customer Services team - and recognize how you can improve their day-to-days.
What's in it for you:
* Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
* Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health.
* 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
* Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals.
* Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics.
What's next?
If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 mins!).
Full Job Spec available.
Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact, one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!
Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.
Regrettably we are not able to provide sponsorship for this role.
No agencies please - we have tried and trusted partners we would turn to should we require support.
#J-18808-Ljbffr