Job Title: Customer Success Specialist Department: Customer Operations Location: Sheffield Employment Type: Full time, permanent Salary: £25,000 per annum Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with the needs of teachers and schools at the core, ensuring they are innovative, trusted education solutions. Role overview: As a Customer Success Specialist, you will be integral to supporting our premium clients in their recruitment activities. You will provide onboarding training for our recruitment tool and Staff Management features, review recruitment performance, and offer managed recruitment services, including candidate selection for specified roles. This role ensures that our clients maximize the value of our products and services in their recruitment processes. Key Responsibilities: Assist customers with onboarding training, demonstrating our product platform to optimize recruitment outcomes. Conduct recruitment reviews for schools to enhance their recruitment success. Train customers on our recruitment tool, empowering them to self-serve in recruitment. Develop self-serve onboarding training resources and videos for Staff Management products. For managed recruitment services, support premium clients with candidate searches, including database searches and Tes portal advertisements. Review applications and conduct screening calls with candidates. Present shortlisted candidates to clients and manage client and candidate communications throughout the recruitment process. Maintain high productivity levels and meet service level agreements (SLAs) for clients. Showcase engagement and enthusiasm for Tes products, translating this passion effectively to customers. What will you need to succeed? Proven experience in meeting defined KPIs. Ability to demonstrate software products effectively to clients. Experience in promoting value through customer interactions and a strong brand image. Technical proficiency in using complex software products. Strong organizational skills and a high sense of accountability. What do you get in return? 25 days of annual leave, increasing to 30 5% pension contribution after probation Access to My Benefits World for a range of additional perks Discounted city center parking Free eye care cover Life Assurance Cycle to Work Scheme Employee Assistance Program (EAP) Monthly Tes Socials Extensive Learning and Development opportunities Who are Tes? With over 13.7 million members in our online community and partnerships with 25,000 schools across more than 100 countries, Tes is at the forefront of supporting the global education sector. We help schools find teachers, support teacher training, provide continuous professional development, and offer vital tools for safeguarding, compliance, and classroom success. Tes also brings educators together online, facilitating knowledge sharing and offering essential information through resources and our digital Tes Magazine. We pride ourselves on our diverse, inclusive workplace, where each team member contributes to our mission of enhancing global education. We are committed to continuous improvement, investing in our people, and creating a positive, agile culture focused on collective success. Tes Global is an equal-opportunity employer, ensuring all applicants are considered without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin, or disability. If you need any support, please feel free to reach out. For more information on Tes Global, please visit www.tesglobal.com/what-we-do. Other details Pay Type Salary Min Hiring Rate £25,000.00 Max Hiring Rate £25,000.00