Trainee Customer Service Support
Pertemps Daventry is currently recruiting for a Trainee Customer Service Support to join one of our established Production Clients.
The ideal candidate will be a school or college leaver looking to get into a Customer Service role, providing customer service and administrative support for all products and services.
Key Responsibilities:
* Filing of all MTS Sales Paperwork in an efficient and effective manner.
* Training for Sales Support for all Customer service enquiries, orders, and quotes, Raising sales orders, dispatch notes and invoices on Datafile system.
* MTS Training for 3rd Party Warranty and Demo Tool processes.
* Providing Sales/Administrative support for field sales force.
* Training on how to raise and review stock demand reports and monitor stock levels for specific products.
* Becoming adept at progressing products from suppliers and updating on the system.
* Providing updates on supplier performance and promptly advising of any issues arising.
* Becoming fully conversant with the operating systems.
* Becoming fully conversant with office/orders procedures.
* Becoming fully conversant with the pricing structure for all products.
* Assisting in organising power tool service scheduling and publishing details.
* Other ad hoc duties as assigned by Senior Management.
* Supporting the Marketing team with social media updates when required, Training will be provided.
* Becoming fully conversant with the company's internal CRM System.
Candidate Requirements:
* School or College leaver with a Educated to GCSE Standard or equivalent.
* Numerate
* Mature Outlook with a enthusiastic and outgoing personality.
* Confident telephone manner.
* Accurate with good attention to detail
* Methodical
* Flexible
* Practical
* Computer Literate
* Some Customer service experience is desirable in any capacity.
The salary for this role is £20,500 - £21,500 per annum.