Client Coordinator
Based in our Stoke on Trent office.
Monday - Friday, 8.30am - 5pm (45 minute lunch)
Permanent/Full time
The Benx Group of Companies is a leading provider of façade products and solutions that enhance, protect, and add value to buildings through innovation, technology, and know-how. An excellent opportunity has arisen for a driven and motivated Client Coordinator to join a leading supplier to the building boards and facades industry based in Stoke on Trent.
Reporting to the Customer Relations Manager, the ideal candidate will have previous telephone sales experience, excellent communication skills and confidence dealing with a range of customers.
We are seeking an individual with the tenacity and passion to sell/upsell our products over the phone and assist the Client Relations team in identifying new business opportunities both with existing and potential customers.
This role involves;
* Handling incoming calls and emails from clients answering any product questions and queries
* Processing sales orders onto a Sage database
* Building rapport and determining the customer’s requirements
* General administration duties
* Working towards daily targets, KPIs and monthly sales targets
* Making proactive sales calls to new, existing and dormant customers
* Following up on leads and maintaining the CRM system
* Cross-selling and upselling products when the opportunity arises
* Proactively chasing outstanding quotes & maximising on additional business
* Research new projects & leads
* Supporting the dedicated RSM’s in each region
* Collating, chasing, and inputting non-conformances
What we're looking for;
* Previous sales admin and customer service experience
* Previous Sage experience (desirable not required)
* Good relationship building skills
* General admin and Microsoft skills
* Positive & proactive attitude
* Excellent communication & teamwork skills
* Detail orientated
* Good negotiation skills
* Polite and friendly telephone manner
If you feel that you meet the suitability for this role please send a copy of your CV to Gemma Gifford – HR Operations Advisor via Gemma.Gifford@benx.co.uk and we will be in touch to discuss your application.
In line with GDPR regulations please be aware that your application will be sent to the HR department at Benx Ltd and that any personal details included as part of your CV will be retained for 6 months following the advertisement of this role. If you would like further information on this or do not wish your details to be kept on file, please contact a representative at Benx Ltd directly
We are an Armed Forces Friendly Employer
We are proud Armed Forces Covenant signatories and holders of the Employers ERS Silver Award from the Defence Employer Recognition Scheme. This means that Benx Ltd and associated group of companies, has provided its statement of intent to support all Defence personnel and we welcome their application to work for us.