Anderson Knight is proud to partner with a leading organisation to recruit for a role focused on supporting customer needs and ensuring exceptional service delivery across global markets. This position offers an exciting opportunity to contribute to a dynamic team within a well-established and innovative company.
Key Responsibilities:
* Responding to customer queries via email and telephone in a professional and timely manner.
* Coordinating with internal teams to manage key processes, including customer onboarding, order management, and issue resolution.
* Addressing customer complaints efficiently, ensuring a positive outcome.
* Providing updates on orders, stock levels, documentation, and back-order statuses.
* Working closely with logistics and administrative teams to ensure smooth operations.
* Assisting with order processing and customer inquiries as required.
* Staying informed about product updates and company developments.
About You:
* A proven track record in customer service within a fast-paced environment.
* Confident in the use of Microsoft Office and related systems.
* Knowledge of industry practices or technical expertise would be advantageous.
* Experience with ERP systems such as Sage or Salesforce is beneficial.
* Highly organised with the ability to prioritise tasks effectively.
* Proficiency in additional languages is desirable but not essential.