IT Helpdesk & Systems Support - £17.94 per hour. IT Helpdesk & Systems Support – Tech magician wanted Are you the go-to person when tech goes haywire? Do you dream in Microsoft 365 and have a love-hate relationship with printers? If so, we need you The temp role is office based, at a top University near Liverpool Street tube. Working 8.30am to 5pm. 37.5 hours per week. Could go permanent. What You’ll Be Doing: Helpdesk & User Support: Be the first line of defence for staff and students—solving IT mysteries. Fixing tech hiccups and making their digital lives easier. Handle software, hardware, and IT requests like a pro. Offer 1:1 training on Microsoft 365, SharePoint, OneDrive, and VLE. Keep the AV systems in check because presentations shouldn’t start with “Can everyone hear me?” Create user guides and FAQs that even non-techies can understand. System Management & Maintenance: Manage user accounts and permissions. Using (On-Prem AD & Azure AD—because security matters). Keep the Microsoft 365 universe running smoothly (SharePoint, Teams). Monitor backups, security alerts and fix things before they break. Ensure networks, Wi-Fi, and servers don’t take surprise vacations. Help with disaster recovery planning. IT Equipment & Asset Management: Set up and maintain laptops, PCs, mobiles & peripherals like a gadget guru. Diagnose and fix hardware/software gremlins. Keep track of IT assets (so laptops don’t mysteriously disappear). Ensure the printer fleet stays operational. Collaboration & The Extra Mile: Cover for teammates when needed—because IT never sleeps. Represent team in IT meetings (sometimes they come with biscuits). Provide emergency out-of-hours support for major IT meltdowns. Support centre applications. Use Office 365, Brightspace VLE, CMIS & Adobe Creative Cloud. Occasionally work outside normal hours for meetings, deadlines, or when the Wi-Fi decides to have a tantrum