Workplace Lead - Portsmouth
Salary: £40 - 45,000
Location: Fareham, Portsmouth
The InVictus Group are recruiting for a Workplace Services Lead to join our client's team and deliver the Soft Facilities Management services located on a globally recognised retail account.
Key Responsibilities:
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Lead, develop, manage, and motivate a high performing team to ensure services are delivered to the highest standards
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Workplace Services include but are not limited to the daily operations, such as Workplace Coordination, Ticketing System, Data, Budgeting, Cleaning, Planting, Pest etc.
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Drive a one team ethos and ensure all Workplace Services and Workplace Experience team members are trained, competent and confident across all disciplines
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Manage internal and external guides and ensure they are updated in line with agreed frequencies and or changes
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Manage project documents that promote issue-based problem solving and business impact to demonstrate clear value and purpose for change
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Review standard operating procedures and workflows to ensure continuous best practice, quality improvement and efficiencies are implemented
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Maintain close relationship with client FTE’s and ensure you are working in partnership and expectations are met and exceeded
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Provide weekly/monthly reports for all activities completed onsite, including but not limited to people updates, building occupancy, innovation and best practice, projects, events, etc
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Issue all staff communication to building user groups in a timely manner and ensure updates on all workplace related activities are being met
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Work closely with the Hard Services team to ensure the building is operating in the most efficient manner
Communication Skills:
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Ability to comprehend and interpret instructions, short correspondence, and memos, and task clarifying questions to ensure understanding
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Ability to respond to common inquiries or complaints in a prompt, customer focused manner
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Ability to effectively present information to an internal department and/or large groups of employees
Person Specification:
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Ability to work in a fast-paced environment
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Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges
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Ability to work under pressure and draw on time management skills
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Customer service focused
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Strong problem-solving skills
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Comfortable with and embracing of new technologies and digital tools
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Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)
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Technical qualification (desired, but not essential)