The Estates Coordinator will be responsible for the co-ordination of in-house/outsourced services in a facilities service provision across a portfolio of properties. Supporting the Senior Estates Manager, the purpose of this role is to ensure that local site services meet the needs of colleagues, patients, and visitors within NHS Property Services premises in accordance with policies and procedures, legislation, and statutory requirements.
Main duties of the job
1. Planning and co-ordination of activities in a portfolio of properties including managing tenant liaison, chair meetings, briefings, or training sessions.
2. Reviewing actions and ensuring timely updates are provided to customers on any issues.
3. Respond appropriately to issues as they arise, ensuring work is delivered within agreed Service Level Agreements (SLAs).
4. Manage a selection of contracted services in the assigned portfolio and ensure that contractors work in accordance with NHSPS SLAs and policies and procedures.
5. Co-ordinate a program of regular inspections and checks with service teams and contractors to include building audits and compliance activities. Produce reports and ensure any actions are identified and risks are mitigated.
About us
NHS Property Services is one of the UK's largest real estate and property owners, providers and advisors to the NHS Estate. We have a diverse portfolio in excess of 3500 properties ranging from listed buildings through to award winning, state-of-the-art integrated health campuses. As an integral part of the NHS, we strive to provide best in class property and facilities services across our estate and this success is driven by our People!
Job responsibilities
We have a fantastic opportunity for an Estates Coordinator to join our team based in the Harwood Road, York. The salary is starting from £30,000 plus £3,000 car allowance. The hours of this role are Monday to Friday 08:00 - 16:30 or 09:00 - 17:30; this will include flexible working. This is a full-time position as a 6 month Fixed Term Contract. This role is a hybrid role, the colleague will need to be able to go to site at any given moment as this role can be quite reactive. A driving licence will be required for this role and we will conduct a DBS check.
About the role: Supporting the Senior Estates Manager, the purpose of this role is to ensure that local site services meet the needs of colleagues, patients, and visitors within NHS Property Services premises in accordance with policies and procedures, legislation, and statutory requirements. The Estates Coordinator will be responsible for the co-ordination of in-house/outsourced services in a facilities service provision across a portfolio of properties. The colleague will respond appropriately to issues as they arise, ensuring work is delivered within agreed Service Level Agreements (SLAs) working with our internal hard and soft FM teams alongside contractors. This is a blended role of property management and facilities management. We're looking for good customer service and good rapport building with customers as the estates coordinator position is the first point of contact for people onsite. You will be working on systems such as Core and Power BI, training will be provided. An IOSH and healthcare experience is desirable and legionella awareness is essential.
What we can offer you
* 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
* A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
* Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
* SMART Pension contribution into which the company will contribute up to 6%.
* A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.
* We have a great Colleague Assistance Programme and offer support for all areas of life.
An organisation with a passion: We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. For full details of the role, please see the attached role profile. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Contact our Talent team to find out more.
Person Specification
Qualifications
* OSH Managing Safely or relevant qualification in Facilities Management, Property Management or equivalent proven experience.
Experience
* Broad FM and Property experience.
* Experience of Health and Safety Management and associated safe systems of work.
* Ability to work as part of a team but also capable of working independently within appropriate Delivery guidelines.
* Demonstrable experience in dealing with Customers, Partners and the public and dealing with sensitive and confidential information.
* Experience of working with budgets.
* Experience of supplier management and dealing with challenging situations.
* Management and co-ordination of onsite contractor and suppliers (Pre, during & post working activities).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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