Role Title: Van Leasing Consultant, Office-based
Team: Sales
Reports To:
Main Purpose of Role
The Van Leasing Consultant is a sales-based role, with the main purpose of managing incoming customer enquiries/leads. The Van Leasing Consultant responds to customer enquiries in a timely manner, ensuring that customers receive excellent service and appropriate information regarding their enquiry. This role directly impacts Sales Team performance and, consequently, the success of the business.
Responsibilities
1. Customer Sales Enquiries/Leads
Manage customer relationships by being the face of the business, critical to building a positive first impression. Support customers through their leasing journey and ensure they are treated fairly in line with the Select ‘DRIVE’ values.
2. Day-to-day management of sales leads/enquiries by responding to new leads and managing existing customers, adhering to sales processes and best practices. Update all systems accordingly and provide clear information to customers.
3. Performance Measures: Stay on track with daily tasks and activities while adopting the right behaviours to achieve success.
4. Support the Head of Sales and wider management.
5. Provide regular feedback and communication to the Sales Manager on personal performance and assist with complaints resolution.
Communication
Ensure appropriate information is communicated clearly to customers and maintain regular communication with the manager regarding personal performance.
Reporting
Provide clear reporting on personal sales performance to the Sales Manager to ensure sales targets are achieved.
Relationship Management
Support effective management of relationships with key suppliers and partners, as well as internal relationship management between teams and departments.
Compliance
Stay aware of and up to date on compliance, completing all e-learning and any other applicable training as requested. Understand FCA guidelines and take accountability. Identify and log complaints as required and proactively seek resolutions for potential business risks.
Health & Safety
Support the Select Car Leasing Health & Safety Policy and escalate any identified health & safety issues to the H&S Manager and/or Directors.
Skills/Experience/Knowledge
1. Experience:
Experience working within the Van Leasing or Motor industry (desirable). Experience working within a busy sales team and familiarity with sales processes and systems. Experience in compliance (desirable, specific to the industry).
2. Skills/Knowledge/Behaviours:
Knowledge of sales processes, van leasing, and the motor industry. Approachable, supportive, assertive, with excellent communication and problem-solving skills, and a proactive approach.
Select Car Leasing Values
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