Post Title: General Manager
Sites: BH Live Active – Littledown
Geographical Location: Bournemouth
Salary: Up to £47,000 (Dependent on experience)
Hours: 37 hours per week
Contract Type: Permanent
We are seeking a General Manager to lead our team at our flagship Littledown Leisure Centre in Bournemouth. Set in 47 acres of parklands, Littledown is one of the largest and most comprehensive leisure centres in the South of England. The Centre has 1.2m attendances per year, turns over £7m with 8000 fitness members, 2000 participants on learn to swim, and offers a 200+ class studio timetable. The large sports hall delivers multiple sporting activities including a high-profile gymnastics programme, soft play, a comprehensive food and beverage operation, and an extensive events calendar. Additional outdoor facilities include 6 floodlit 3G – 6 aside football pitches, several grass pitches, a pavilion, children’s playground, a lake, and a miniature railway. The team has won multiple accolades in recent years including a National Fitness Award for the Local Authority/Leisure Trust Gym of the Year and finalist for the Best Group Exercise Gym of the Year.
Reporting to the Head of Leisure Operations, you will lead, coach, and support a team of 10 heads of department, who in turn manage colleagues across all areas of the centre, including operations, health and wellbeing, sales, recreation, hospitality, and junior activities.
You will:
1. Be fully accountable for the commercial performance and programming of the Centre.
2. Deliver high volume new membership sales targets and ensure that member retention is optimised.
3. Lead by example, coach, inspire, and empower your team to outperform against all metrics.
4. Have a strong focus on recruitment, colleague training, and internal development.
5. Consistently deliver great experiences for the customers on every visit.
6. Deliver the highest levels of operational excellence and health and safety.
7. Continually encourage and deliver innovation within service and business plans.
8. Write and prepare regular reports and analysis for both internal and external stakeholders.
To be successful you will ideally need:
1. GM or Regional Management experience in a £2m+ turnover leisure or hospitality business.
2. Inspirational leadership and coaching experience managing a large team of colleagues.
3. Commercially astute with a strong background driving high volumes of sales.
4. Possess a comprehensive knowledge and understanding of health and safety.
As General Manager, you will not be a keyholder, but you would be expected to work a combination of shifts during the week and some weekends.
We offer:
* Onsite parking
* Training and development opportunities
* BH Live Active - Gym membership
* Health cash plan
* Employee Assistance
* Company pension matched up to 6% contributions
* Colleague discount on food and drink
* Colleague recognition
* Birthday / Celebratory day off
* Loyalty Rewards
About BH Live:
Champions of community engagement, health, and wellness across Dorset, Hampshire, and London.
BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities, BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.
With a strong commitment to accessibility and community engagement, BH Live continues to enhance the quality of people’s lives, health, and wellbeing in the communities it serves.
BH Live was established in 2010. Local authority partners include BCP Council, Portsmouth City Council, and Croydon Council.
We are at the heart of the UK’s growing social economy. Together with our partners, we are helping to change lives and make a positive impact in the community.
For more visit bhlive.org.uk.
Get social with us: LinkedIn, X - @BHLIVE_UK | Facebook @SocialEnterpriseBHLive
To apply:
All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk/
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