Position: Performance Coaches / Field Coach Location: Birmingham / Coventry / Leicester (Ideally Nuneaton based) About the Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with their clients, our client brings commitment, innovation, teamwork and accountability to deliver long- term partnerships. We are part of the Telecom Division of their group. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland. We are currently looking to recruit a Performance Coaches for the Birmingham / Coventry / Leicester area. You will offer technical advice whilst onsite and be responsible for helping to ensure that organisational targets such and quality and productivity are met, whilst promising safety is paramount. As well as driving down poor quality and customer complaints through effective coaching, mentoring and monitoring of progress. For the successful candidate, previous experience of Service Delivery contracts and coaching new engineers on the Openreach network is essential for this role. The role & responsibilities: You will: As a coach, you will be responsible coordinating the performance and development of all external staff whilst ensuring a ‘First Class Service’ delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the business. The department also provide day-to-day support to Project Managers, Site Agents and the Performance, Skills, Development and Training Managers. What we need from you: Excellent level of attention to detail High performance and results Strong communication and training skills. The ability to work under pressure, meeting internal and external deadlines Ability to build rapport with the team quickly Strong computer skills (specifically Excel) Ability to liaise with senior management, to present continual issues and provide solutions Expert knowledge of the Openreach Network is essential (Copper installation) About the Company Our client promises development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them. Our clients benefits include: 25 days annual leave Access to our client staff discount portal Enrolment into our pension plan Annual bonus Group life assurance