Our paediatric team provides exceptional care for children and their families, ensuring a supportive and welcoming environment. Comprising experienced paediatricians, nurses, and allied health professionals, we specialise in a range of services including routine check-ups, vaccinations, and management of chronic conditions.
Our department values teamwork, communication, and patient-centred care. We are committed to fostering a collaborative atmosphere where every member plays an essential role in enhancing patient satisfaction and health outcomes. We prioritize ongoing training and development to keep our staff updated on best practices in paediatric care and administration.
Joining our team means becoming part of a community that genuinely cares for the health and well-being of children. Your contributions as a pooled receptionist will be vital in helping us maintain our high standards and ensuring that families receive the quality care they deserve.
This is a permanent contract, which will require some flexibility in working pattern to ensure the service is covered 7 days a week and could involve working any time in a 24 hour period. You will be required to support all our reception teams across the Division which will include the wards and outpatient reception areas.
As a pooled receptionist, you'll play a crucial role in our patient care continuum. You will be the first point of contact for families, welcoming them with compassion and professionalism. Your responsibilities will include managing appointments, coordinating referrals, and handling inquiries effectively. You will collaborate closely with our clinical team to ensure a seamless patient experience.
You will play a vital role in ensuring the smooth operation of our healthcare facility dedicated to children's needs. Your main responsibilities will include greeting patients and their families with warmth, managing appointment scheduling, and coordinating communications between medical staff and families within an inpatient and outpatient setting. Your role is crucial in creating a welcoming atmosphere for our young patients and their caregivers.
This is an exciting opportunity for individuals who are compassionate, organized, and eager to make a difference in children's lives each day.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
• To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
• To ensure appointment lists are maintained and prepared in readiness for clinical work.
• To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
• To maintain a record of the transfer of notes to and from the department.
• To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.
• To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
This advert closes on Sunday 23 Feb 2025