Our Medical Secretary will provide comprehensive and high-quality secretarial, administrative, and clerical support to the department, ensuring an effective and efficient service is delivered.
They will support the Practice Manager to undertake change management and ensure that patients are treated with courtesy, dignity, and respect.
Key Responsibilities:
* Work closely with all grades of clinical and administrative staff, along with other employees within the Trust. Liaise with patients, GPs, and other external agencies.
* This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.
* Communicate effectively in writing and verbally on a daily basis.
* Ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant/nurse promptly, and undertake appropriate action as instructed.
* Independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive, and confidential manner, exercising judgment to analyze and resolve any problems and referring to the clinician as appropriate.
* All clinic outcomes must be recorded accurately, and complete or amend any that have not been done.
* Maintain clinical diaries (both paper and electronic) and check against the published timetables. Use discretion and initiative when arranging meetings and appointments for patients, relatives, and others. Ensure that arrangements regarding medical staff leave and cover are circulated appropriately and that clinical activities are amended accordingly.
* Take and transcribe formal minutes if required.
* Open and act on correspondence received and bring it to the attention of the clinician along with the medical notes.
The HoP/Stroke & Movement Disorder Department consists of thirteen Consultants, four Medical Secretaries, and one Secretarial Assistant. The team is based at Torbay Hospital.
Why Work With Us:
For further details or informal visits, contact:
Name: Ashley Armitage
Job title: Practice Manager
Email address: a.armitage2@nhs.net
Telephone number: 01803656395
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