Team Leader/Reception Administrator (Tours and Exhibitions)
Belfast City Hall – Temp Contract
Main purpose of job
To be responsible to the Function and Exhibitions Officer for:
* providing an effective front of house operation, including the day-to-day supervision of allocated part-time and casual tours and exhibitions reception staff throughout the facility’s hours of operation, including evenings and weekends.
* providing a receptionist, concierge and visitor guide service for all users, including members, staff, customers, contractors, tourists and the general public to the City Hall exhibition area.
* operating the retail area and all systems and services in relation to bookings, ticketing, refunds, deposits, issue/return of headsets etc.
* ensuring a high-quality image of the council is always maintained by providing the highest levels of professionalism and customer care in dealing with visitors.
Summary of responsibilities and personal duties
1. To plan and supervise the work of all part-time and casual staff at the tours and exhibitions reception and to provide an initial point of contact for visitor queries.
2. To carry out the relevant duties at the exhibition reception desk on the basis of the rotas developed by the unit and to provide the highest levels of professionalism and customer care to tourists, visitors, the public, members of council and staff.
3. To undertake a ‘Concierge’ role including:
o having responsibility for ‘meeting and greeting’ all visitors.
+ acting as a single point of contact for all exhibition and tour enquiries and general visitor enquiries.
§ providing general information on the exhibition themes, tours, the City Hall building and other local tourist attractions.
1. To be responsible for the handling and security of cash, cheque, voucher, credit and debit card payments relating to personal sales and transactions including cashing up, reconciliation and banking procedures.
2. To be responsible for the issuing, monitoring and control of exhibition headsets and for ensuring that sufficient supplies of headsets are available to meet demand.
Full Job Description available
Essential criteria:
Applicants must, as at the closing date be able to demonstrate by providing personal and specific examples, at least one year’s relevant experience in each of the following areas:
1. supervising a small team of staff including the planning of workloads, assigning tasks, etc.;
2. working in a visitor attraction providing customer service support to both local and international visitors and dealing effectively with members of the public including difficult customers in person and over the telephone;
3. working in a visitor attraction dealing with ticketing, cash handling and reconciliation, merchandising sales, provision of information to visitors, handling of queries and taking group bookings; and
4. using standard office IT systems and point of sale systems.
Short-listing criteria:
In addition to the above experience the client reserves the right to shortlist only those applicants, who:
* in the first instance, can demonstrate by providing personal and specific examples, at least two years’ relevant experience in each of the above noted areas, (a) – (d); and
* in the second instance, have at least five GCSEs (grades A – C) including English, or equivalent qualifications.
Location: Belfast City Hall
Hours: 37 per week - 4 week shift pattern, Saturday and Sunday working hours required.
Hourly Rate of pay: £13.24 per hour plus holiday pay
Target start date: 8 January 2025
Closing Date: 7 January 2025
To apply for this position please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact our office to speak to one of our consultants.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons.