Contents Location About the job Benefits Things you need to know Apply and further information Location Dundee, Glasgow About the job Job summary We currently have an exciting opportunity for a Service Designer to become a vital member of our Service Design team. Here youll collaborate with multidisciplinary teams in an agile environment, confidently crafting designs grounded in both user needs and organisational outcomes. We value individuals who understand how services can effectively meet user needs. In this role, you will be trusted to make sound decisions, collaborate with experts across various fields, and contribute to impactful design concepts and documentation. DDaT Pay Supplement This post attracts a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. This post is part of the Scottish Government DDaT profession. As a member of the profession you will join the professional development system, currently BCS Role Mode plus. Job description Collaborate within agile teams, employing an iterative and flexible approach to facilitate rapid service design delivery. Embrace feedback and adapt designs through reflection and responsiveness. Create and maintain thorough design documentation throughout the project lifecycle. Interpret and understand the needs of both technical and non-technical stakeholders. Manage and effectively communicate stakeholder expectations throughout the design process. Actively network and collaborate with team members to enhance service design. Foster connections that contribute to improved service design outcomes. Ensure feedback is effective and contributes to lasting improvements in the service. Use initiative to identify and resolve issues within team dynamics. Design services that meet user needs, prioritising inclusivity for diverse user groups. Document and iterate on designs based on evidence and user feedback. Contribute to the development of best practice guidelines in service design. Facilitate resolution of disputes by considering all perspectives from peers and stakeholders. Communicate design decisions and associated risks clearly, based on evidence. Approach prototyping collaboratively, leveraging a variety of methods to ensure effective testing. Champion user research that prioritises the needs of all users, including those facing digital barriers. Identify and manage project constraints, while critically evaluating their validity and ensuring they align with established standards. Person specification Success Profiles We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements Essential Experience Your experience of service design projects allows you to absorb large amounts of conflicting information. Using it to generate and test designs, making evidence based decisions. Making and recommending decisions while balancing levels of risks, business and user needs allows you to bring people together to form effective teams and projects. Your experience of working with user research and other user-centred design practitioners, allows you to make inclusive design decisions that meet the needs of a large range of users. Technical/Professional Skills This role is aligned to Service Designer within the Digital, Data and Technology Profession. Please review the following to understand the skill expectations - Service designer - Government Digital and Data Profession Capability Framework (ddat-capability-framework.service.gov.uk) We will assess you against the following technical skills during the selection process: Leading Design - (Level: Working) Designing for Everyone - (Level: Working) Designing Strategically (Level: Working) Iterative design - (Level: Working) Please note that only the first 2 technical skills listed will be tested at application stage: Leading Design and Designing for Everyone. All 4 will be tested at interview/assessment. Behaviours Communicating and influencing (Level 3) Changing and improving (Level 3) You can find out more about Success Profiles Behaviours, here: Success Profiles - Civil Service Behaviours (publishing.service.gov.uk) Benefits Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable. A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here - www.civilservicepensionscheme.org.uk. Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working. Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme. Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7. Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them. Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport. Things you need to know Selection process details Expected Timeline information from Oracle advert. To apply please submit an application form by clicking on the Apply at Advertisers Site button. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Resourcing Team Email : recruitmentsocialsecurity.gov.scot Telephone : 08001577194 Recruitment team Email : Recruitmentsocialsecurity.gov.scot Further information https://www.socialsecurity.gov.scot/jobs/how-to-make-a-great-application Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail