Greater Manchester, North West, United Kingdom
Chemistree Solutions
Posted today
Role description
Role - Technical Support Executive. Exciting new opportunity working for an established assistive technology company in Stockport.
Role: Assistive Technology Executive
Location: Stockport, Greater Manchester (approx. 2 days a week in the Stockport office - 3 days a week visiting clients)
Product Specialty: Advanced Monitoring Assistive Technology
Salary: GBP32,000 per annum, bonus, car allowance, pension, 28 days holiday and additional package benefits.
Role Type: Technical Support Service, Technical Installation.
This is an exciting opportunity to work as an Assistive Technology Executive in a fast-growing family-run business committed to providing Assistive Technology solutions that have a significant effect on patient care. The role reports to the Assistive Technology Director and will provide remote technical support and on-site installation of systems to new and existing customers. In addition, the role involves the proactive monitoring of systems and appropriate response in the field where necessary.
Responsibilities
In this role you will:
1. Provide remote/telephone and on-site support to our end users.
2. Work on-site with clients installing assistive technology advanced monitoring systems.
3. Proactively monitor systems in the field and respond where necessary.
4. Provide support to management where needed on day-to-day tasks.
5. Carry out administrative, stock control, and ad hoc duties as required.
This is an ideal opportunity for someone to develop and build a career. Support, training, and development will be provided in all aspects of the job.
The client is a family-run business committed to providing solutions that have a significant effect on resident independence, staff productivity, and the ability to personalize resident care. By combining innovative technology, advanced monitoring capabilities, and automated alerts, patient well-being is enhanced and the burden on healthcare staff is reduced. Their solutions have proven real-world evaluations; reducing falls, reducing the burden of manual turns, improving patient care with the potential to generate significant cost savings. Their products are not just technological innovations; they are a testament to a commitment to provide the highest standard of care. They currently work with local authorities, care providers, and individuals and their families throughout the UK. The business has a shared vision of the role that technology can play in changing people's lives for the better. They believe that all individuals should be able to have the opportunity to live a safe, independent, and fulfilling life and that technology, blended with human care, can make this possible.
Qualifications
1. Full UK driver's licence.
Personal Experience Required
1. Previous experience of working in a customer support type role.
2. Experience of working on a technical helpdesk.
3. Proven ability to identify issues and implement effective IT solutions.
4. Experience of working with networks, routers, connecting devices to communicate effectively.
5. Experience of monitoring system performance, improving and ensuring stability of client devices.
6. Passionate about providing excellent customer service.
7. Ability to demonstrate communication and problem-solving skills.
8. Demonstrate confidence and able to establish trust with clients.
9. Desire to learn new skills and develop across different roles.
10. Demonstrates a pleasant and professional manner at all times.
11. Ability and willingness to travel to customer locations across the North West.
To Apply
If you are suitable for this position, please send a copy of your CV. Alternatively, call the recruitment team at Chemistree Solutions Ltd. Chemistree is a pharmaceutical and healthcare recruitment specialist. #J-18808-Ljbffr