Role Overview
We're seeking an experienced and passionate individual to join our team as a Customer Team Leader. As a key member of our store team, you'll be responsible for delivering exceptional customer service, leading by example, and supporting your colleagues to achieve their best.
Key Responsibilities:
* Provide friendly, welcoming, and helpful service to customers, ensuring they have an outstanding shopping experience.
* Coach and develop your team members, fostering an inclusive culture where everyone's voice is valued and respected.
* Manage the store safely, legally, and efficiently, ensuring that all tasks are completed to a high standard.
* Conduct diligent checks and maintain accurate stock levels to provide excellent customer service.
* Support your store manager by deputising when needed and delivering various HR processes.
Requirements:
* A genuine care for customers' needs and the ability to build positive relationships with them.
* The flexibility to work varied shifts, including early mornings, afternoons, evenings, and weekends.
* Strong organisational and problem-solving skills, with the ability to prioritise tasks effectively.
* A desire to learn and grow, with a passion for leadership development.
* Excellent communication and interpersonal skills, with the ability to work collaboratively with colleagues.