About Sage Homes
Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high-quality affordable homes across the country.
We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.
About the role:
As a Regional Income Manager within Sage Homes, you will be responsible for income collection for all current and former affordable home customers. You will be an active member of the Management Team and a key contributor to our commitment to effective tenancy management and work alongside tenancy management services, community safety, finance and rent and service teams to support customers and maximise income.
Your leadership approach and commitment to innovation will help to shape our housing strategy, driving continuous improvement in service delivery and maximise income.
The role will be on a hybrid contract, depending on the successful candidate's location you will be required to attend either our London or Northampton based office once per week as a minimum.
Duties and responsibilities include but are not limited to:
* Lead a high-performing income collection team, ensuring rent collection, financial wellbeing, and regulatory compliance.
* Monitor rental income and arrears, analyse trends, and provide reports with improvement recommendations.
* Assist vulnerable tenants, promote tenancy sustainment, and collaborate with Lettings, Community Safety, and Support Agencies.
* Improve efficiency and customer experience through digital payment solutions and process enhancements.
* Build lasting partnerships, support team development, manage complaints and legal cases, and uphold service excellence.
About you
* Solid understanding of income collection, housing management, housing law, and regulatory compliance.
* Proven ability to manage services, support customers, and build trust within communities.
* Skilled in leading teams, maintaining quality standards, and ensuring performance management.
* Experience with budgeting, service providers, performance tracking, and creative problem-solving.
* Ability to work under pressure, manage change, and deliver excellent customer service.
We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.
About the culture
We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we're curious, passionate and inventive in the way we create social change.
Sage is a fast-paced and supportive environment where ambitious and proactive employees thrive. People are empowered to use their pioneering efforts to grow themselves and our business.
We are proudly committed to creating an inclusive workplace, where the diversity of our people and their ideas are truly valued and we love to see applicants from diverse backgrounds and different walks of life.
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