IT Support Engineer - Gloucester
£27,000 - £30,000
Office-based role in Gloucester
Monday to Friday, 9:00 AM - 5:30 PM
Do you have a knack for troubleshooting and a passion for problem-solving? Do you want to be the go-to person for tech support in a professional, friendly environment? If so, we have the perfect opportunity for you!
The Role
We're looking for an IT Support Engineer to provide on-site technical support for a well-established professional services firm. You'll be the face of IT support, helping users with their tech issues, setting up new systems, and working alongside an external MSP for first-line support.
What You'll Be Doing
✅ Resolving hardware, software, and network issues in the Gloucester office
✅ Assisting with user setup, server migrations, and IT security protocols
✅ Supporting employees with Microsoft 365, case management software, and remote working solutions
✅ Maintaining IT systems and ensuring compliance with cybersecurity and data protection regulations (GDPR)
✅ Keeping IT asset records, troubleshooting guides, and documentation up to date
What We're Looking For
✔ Strong IT troubleshooting skills and knowledge of IT infrastructure
✔ A proactive, organised, and problem-solving mindset
✔ Great communication skills with a professional, friendly approach
✔ Experience with Microsoft product...