Administration - Leeds City Centre £13 per hour DBS and credit check required Key Benefits & Features: Working onsite for 12 weeks with the opportunity for hybrid working thereafter Gain valuable experience in a busy, professional work environment Hours: Monday to Friday, 35 hours per week (between 8am and 6pm) The role of Administration: Client Interaction : Respond to inbound queries and provide effective solutions, escalating more complex issues to the appropriate team when necessary. Data Management : Ensure accurate and timely updates of client and creditor information across various systems. Handle sensitive financial data while ensuring data privacy and security. Issue Resolution : Investigate and address discrepancies in client data or workflows, or escalate to the relevant team for further action. Process Adherence : Follow established procedures for all tasks to ensure compliance with internal standards and the client journey. Support for Vulnerable Clients : Recognise and appropriately assist vulnerable clients, following safeguarding protocols and referring them to additional support as required. Experience & Knowledge : Previous experience in a high-volume, client-facing environment. Experience in a regulated or compliance-driven setting is desirable. Proficiency in Microsoft Office tools (Word, Excel, Outlook, Teams) and the ability to navigate multiple systems simultaneously. Skills & Abilities : Strong written and verbal communication skills. Attention to detail and accuracy in all tasks. Problem-solving abilities and the capacity to work through challenges independently. Ability to manage time effectively, prioritise tasks, and meet deadlines in a dynamic environment. Empathetic and professional approach when interacting with clients. Comfortable working both independently and collaboratively as part of a team. If you thrive in a role that involves problem-solving, attention to detail, and client-focused service, this opportunity is perfect for you.