About the role: Join Academia's dynamic Technical Services Team and be part of our exciting journey of rapid expansion We're on the lookout for talented individuals to deliver top-notch technical solutions and support. As a key team member, you'll take charge of ticket ownership, follow-ups, and provide advanced support. You'll also coordinate jobs and document scopes of work for your colleagues. This is a fantastic opportunity for someone with exceptional communication and technical skills to make a significant impact. If you're ready to take on new challenges and grow with us, we want to hear from you Please note; the successful applicant may be subject to an enhanced DBS check. You will be responsible for: MDM solution management and implementation [Especially Jamf Pro and Jamf School] Multiplatform integration Solutions development Deployment Automation ISO 9001 & 27001 procedure documentation Key Skills: Detail-oriented and organised Ability to work independently, autonomously, and take initiative Capable of multi-tasking and proactively managing various issues Excellent time management and written and verbal communication skills Exceptional standards in quality of work Demonstrated ongoing interest in learning and understanding new areas in the I.T. industry Solid technical background in Apple solutions, scripting, and deployment Knowledge &/or certification of any of the following: Jamf Pro [ideally Jamf 300 certified or higher] Jamf Connect EntraID ACSP / ACTC MDS (Mac Deploy Stick) Thin imaging workflows Jamf School Jamf Now Apple Classroom AutoTask Apple School Manager Apple Business Manager Apple Device Enrolment Volume Purchase Program Apple security technologies such as FileVault2, T2 Why Academia? Academia is an innovative and rapidly expanding technology company on a mission to transform IT services for large public and private sector customers. We’re not just a supplier; we’re a trusted partner for thousands of clients. Our ethos is simple, if we can provide great technology and make it work, we will empower our customers to optimise their investment in technology. Your IT success is our business. Building a strong reputation over 20 years as a top-tier provider of IT solutions and services, the company has sustained double-digit growth, with revenues exceeding £150 million in FY24. We have picked up prestigious industry awards along the way, including the highly prized CRN reseller of the year award. Backed by Strive Capital, which has provided strong financial and strategic support since 2020, Academia is well-equipped to continue expanding into new areas. Our dedicated lifecycle division, launched to meet the growing demand for sustainable IT solutions, reinforces our commitment to reducing environmental impact while supporting the full lifecycle of our technology. Our culture is built on teamwork, innovation, integrity, ambition, and a commitment to delivering excellent customer service. With ambitious growth plans and a supportive, collaborative environment, Academia is a fantastic place for professionals eager to make an impact. Join us and become part of one of the UK’s most exciting tech success stories. Benefits: Gym?membership?contribution?? Health?Cash Plan? Increased?annual?leave with?length of?service?? Free annual leave on your birthday?? Length of service bonus Flexible working hours Hybrid working Free Will Writing service Borrow my doggie membership Life Insurance?? Wellbeing DaysAnd much more